Frequently Asked Questions

Where are Big Island Grown dispensaries located?

Big Island Grown has three dispensary locations located on the Big Island of Hawaii in Hilo, Waimea, and Kona.

Hilo Location:

Address: 750 Kanoelehua Ave. Suite 104, Hilo, HI 96720.

Located in the Lehua Center next to Vibe Cafe and Irie Hawaii

Phone: 808-825-5533

To learn more about our Hilo location, click here

Waimea Location:

Address: 64-1040 Mamalahoa Hwy, Waimea, HI 96743.

Located in the Malama Pono Building (red with a butterfly)

Phone: 808-825-5910

To learn more about our Waimea location, click here

Kona Location:

Address: 74-5617 Pawai Pl, Kailua, HI 96740.

Located at the Brewers Block next to Kona Brewing Company

Phone: 808-374-8210

To learn more about our Kona location, click here

What are your hours?

We are open seven days a week, Monday-Sunday from 9:00am-7:00pm

We are closed on federal holidays.

How much does it cost to be certified as a 329 card holder?

The application fee for Hawaii 329 Registration card is $49.50 and is non-refundable.

The cost for written certifications by medical professionals can generally range from $100-$200.

How much cannabis products am I allowed to purchase?

A patient or primary caregiver is allowed any combination of cannabis or cannabis manufactured products that shall not exceed four ounces (112g) of cannabis during a period of fifteen consecutive days and shall not exceed eight ounces (224g) of cannabis during a period of thirty consecutive days.

Do I need an appointment?

No. If you have a valid 329 card issued by the state of Hawaii Department of Health and a valid government-issued photo ID, you may stop by our dispensary locations at any time within our operating hours.

Do you accept credit cards?

No, we do not accept credit card transactions. We only accept cash and debit cards.

How do I become a medical cannabis patient?

A qualifying patient diagnosed with one of Hawaii’s qualifying medical conditions will need a written certification from a physician (MD or DO), or Advanced Practice Nurse (APRN). The certification must be submitted to the Hawaii State Department of Health with an application for a Hawaii Medicinal 329 card.

The 329 card should arrive by mail within 10-15 working days and can also be accessed through the Hawaii State Department of Health website.

Do you serve out-of-state patients?

Yes, we are able to serve out-of-state patients who are registered for a medical cannabis certification in their home state and have registered with the State of Hawaii ahead of their visit.

For more information, click here.

Do you ship cannabis products?

No, we do not ship any cannabis or cannabis infused products.

What are Hawaii's qualifying conditions to become a medical cannabis patient?

The current Hawaii Department of Health eligible conditions are as follows:

ALS, Cancer, Glaucoma, Lupus, Epilepsy, Multiple Sclerosis, Rheumatoid Arthritis, HIV/AIDS, PTSD, or a “chronic or debilitating disease” that produces one or more of the following; cachexia or wasting syndrome, sever pain, severe nausea, seizures, severe or persistent muscle spasms, including those characteristics of MS or Crohn’s Disease.

Does my health insurance cover the costs of medical cannabis?

No, health insurance does not cover the cost of medical cannabis at this time.

Where can I gain access to my loyalty points wallet?

Create an account to join our B.I.G. VIP rewards program to take advantage of exclusive specials and rewards, click here to learn more.

Add your loyalty points wallet to your home page of your smart phone device! Click here to navigate to the login page and follow these steps:

1. Log into your B.I.G. VIP rewards account by entering the phone number associated with your account.

2. Click the export option as pictured in the image below.

3. Click “Add to Home Screen”.


4. Click “Add” located on the top right hand corner.


This will export an app-like wallet to your phone’s Home Screen.

How do I sign up for email or text notifications?

Click here to sign up for the most up to date information on new products, strains, specials, events, and more.

You will automatically be signed up for text notifications through creating a B.I.G. VIP Rewards Program account with a valid phone number and email address.

Click here to sign up or log into your rewards account.

Where do I find more information about weekly specials and drops?

View our weekly specials and drops along with our full menu here.

Click here to sign up for the most up to date information no new products, strains, specials, events, and more.

Sign up for daily text message notifications by creating a B.I.G. VIP Reward Program Account, click here to learn more.

I have a qualifying condition and my physician does not provide 329 card certification. Do you recommend any physicians?

We do not recommend any qualifying physicians who certify. However, we can provide a list of Big Island physicians who have agreed to provide their information.

Where can I register for the medical cannabis patient program?

Hawaii law requires all qualified patients to be registered with the Medical Cannabis Patient Registry Program before they begin to use cannabis for medicinal purposes.

The registration process begins when:

  1. A license Physician or Advanced practice registered nurse certifies the health condition can benefit from medical cannabis

  2. Patient creates and registers with the DOH medmj.ehawaii.gov account

  3. DOH reviews, approves and issues a 329 Registration Card

For more information and to register, click here to navigate to the State of Hawaii’s webiste or contact the Department of Health via email medicalcannabis@doh.hawaii.gov

I noticed stories in the media about high levels of residual ethanol in distillate cartridges, what is this about?

In recent weeks, there have been reports of high levels of residual ethanol in distillate cartridges that can cause serious health concerns.

We assure Big Island Grown distillate cartridges are solvent-less and contain untraceable levels of residual ethanol.

All of our distillate cartridges have been tested and are accessible through our Cartridge Testing page on our website, or by clicking here. We believe in full transparency and the highest quality medicine.

I have a question that is not on this list, who can I contact for more information?

Please phone one of our retail locations listed below or email info@bigislandgrown.com

Hilo: (808)825-5533

Kona: (808)374-8210

Waimea: (808)825-5910



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